How to Track your MINI: Revised, Expanded and Updated
#376
Molly2 entered the USA at Baltimore and was processed at the VDC there in a day or two. How long it takes for your MINI depends on what they have to do to it -- parts to install, etc. -- and the number of vehicles to be processed. My understanding is that customer-ordered cars have first priority.
Enjoy your new baby
Enjoy your new baby
#380
#381
If you don't stay on top of it and continually ask your MA for information you may not hear anything at all. They don't have to tell you much of anything until the car is ready to be picked up.
#382
I have to say that I have been VERY unimpressed with the customer service of the two dealerships I've dealt with and I'm talking basic stuff like answering emails and phone messages. My MA also ordered my ar wrong which will likely cost me two extra weeks of waiting since the right one will probably miss the ship tomorrow, buit the wrong one will be on it. BMW may be the parent company but Mini is definitely the poor stepchild when it comes to customer service quality. I just sold my 2008 335i boiught from the BMW dealer right noext door to the Mini dealership and owned by the same guy and the customer service is like night and day.
#383
#384
I have to say that I have been VERY unimpressed with the customer service of the two dealerships I've dealt with and I'm talking basic stuff like answering emails and phone messages. My MA also ordered my ar wrong which will likely cost me two extra weeks of waiting since the right one will probably miss the ship tomorrow, buit the wrong one will be on it. BMW may be the parent company but Mini is definitely the poor stepchild when it comes to customer service quality. I just sold my 2008 335i boiught from the BMW dealer right noext door to the Mini dealership and owned by the same guy and the customer service is like night and day.
#385
While playing around on the iPhone I discovered the above site offering a free android and iPhone app to track ships...Little confusing as i just want the free info but the easiest way I found to use it:
1. Instal App
2. press the button 'ships'
3. type in ship name then search
4. a list of ships appears select your ship
5. a 3 tab section appears choose last tab..... 'position'
6. there is the ship...
right now it shows the Figaro course 253 at 18.4 kn ..eta 12/5 baltimore...
50.25.7151 n 1.30.22980 W last report 21:12 9:12[/QUOTE]
http://www.vtexplorer.com
1. Instal App
2. press the button 'ships'
3. type in ship name then search
4. a list of ships appears select your ship
5. a 3 tab section appears choose last tab..... 'position'
6. there is the ship...
right now it shows the Figaro course 253 at 18.4 kn ..eta 12/5 baltimore...
50.25.7151 n 1.30.22980 W last report 21:12 9:12[/QUOTE]
http://www.vtexplorer.com
#386
According to the original post the ASKMINI folks should be able to tell me a start and end date for production but all they've been able to tell me is when the car began. Also, I've read people getting info such as "in the paint shop", etc. Maybe I'm getting the wrong rep on the phone but I've only ever been able to get the basics out of them. Not a huge deal I suppose but as we all know, this process brings out the OCD in us.
#387
According to the original post the ASKMINI folks should be able to tell me a start and end date for production but all they've been able to tell me is when the car began. Also, I've read people getting info such as "in the paint shop", etc. Maybe I'm getting the wrong rep on the phone but I've only ever been able to get the basics out of them. Not a huge deal I suppose but as we all know, this process brings out the OCD in us.
#388
6 Weeks give or take? Not bad at all. I understand the difficulties in tracking things with so many moving parts (no pun intended) and in some ways I'm surprised they do it as well as they do. According to the ASKMINI rep my Coupe started production on the 25th. Moving right along now.
The OL website has been wrong from day one and is always far from reality in my case. I called the 866 number and got the automated voice the other day to track the car. I used the partial VIN instead of my PON to track it just to see if they were on the same page. The voice told me my Mini was "in transit" LOL! I wish!
The OL website has been wrong from day one and is always far from reality in my case. I called the 866 number and got the automated voice the other day to track the car. I used the partial VIN instead of my PON to track it just to see if they were on the same page. The voice told me my Mini was "in transit" LOL! I wish!
#389
K line using different ports of Call ?
My MA has been great. I could not find the transport ship because it was the K line and she confirmed the ship, date and time of departing and arrival in port. The interesting thing is that she said it is coming into Brunswick, Ga on a K line however this site listed here states that K line does not dock in Brunswick Ga. Any thoughts? She also said that it is trucked from POC directly to the dealership and does not stop at the VDC here in Greer, SC.....
#390
#391
I hate to say it but I'm starting to agree. I was hoping it would be different but it seems my MA is living up to the stereotype. Not horrible but lacking for sure. I test drove a Coupe and went back a few days later to order. He was hopping for me like a serf but now that the car has been ordered it's tough to get an email reply. When I called him with the fact that my car was showing up incorrect in the OL he explained that it would change and pretty much told me he had to go. It was close to closing time but come on!
#392
Painting does take place after the body shop, but before final assembly. I learnt that on the factory tour.
#393
Thanks in advance for any insight you folks might have.
#394
A better site to track ships
The info in the original post is awesome but I found the cargo ship tracking site referenced wasn't that great. A much better site I found was:
http://www.marinetraffic.com/ais/
I found the sailwx site to be very innacurate (or the ship broadcasting the position wasn't doing a good job).
Note that on both sites, they only track coastal traffic so once your baby gets into the middle of the Atlantic, you're on hold until your ship approaches the east coast of North or South America. Still, it was fun to track the ship and I had more up to date info than my MA did about arrival and docking at the destination.
Erik
http://www.marinetraffic.com/ais/
I found the sailwx site to be very innacurate (or the ship broadcasting the position wasn't doing a good job).
Note that on both sites, they only track coastal traffic so once your baby gets into the middle of the Atlantic, you're on hold until your ship approaches the east coast of North or South America. Still, it was fun to track the ship and I had more up to date info than my MA did about arrival and docking at the destination.
Erik
#398
how often do you check the OL, call AskMINI or contact you MA?
does anyone have any idea how often things are updated? I know OL is behind, but is it only updated once a day ie I shouldnt check again until tom.
I call ASKmini once a day, but havent spoken live yet, my MA emails me new info when he gets it, but I'm not going to call him everyday
does anyone have any idea how often things are updated? I know OL is behind, but is it only updated once a day ie I shouldnt check again until tom.
I call ASKmini once a day, but havent spoken live yet, my MA emails me new info when he gets it, but I'm not going to call him everyday
#399
I called the automated number as well as talked live every few days. The OL is all over the place and usually falls way behind reality. The automated system was usually, at most, a day behind and talking to a live person was usually spot on to maybe a day behind. My MA is out of the loop in my eyes. He usually responds to my texts/calls 3-4 days after I leave a message for him. I don't even bother with him anymore and if I need to call the dealership I talk to the sales manager. I deal with my MA when the car arrives.
#400
I called the automated number as well as talked live every few days. The OL is all over the place and usually falls way behind reality. The automated system was usually, at most, a day behind and talking to a live person was usually spot on to maybe a day behind. My MA is out of the loop in my eyes. He usually responds to my texts/calls 3-4 days after I leave a message for him. I don't even bother with him anymore and if I need to call the dealership I talk to the sales manager. I deal with my MA when the car arrives.
Once it's at the VDC, things kinda went dark since there was no way to track it from there.