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  #6901  
Old 05-23-2013 | 09:59 PM
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Btwyx
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From: Mountain View, CA
Originally Posted by ZIPPY "S"
I have been checking to see my status in the owners lounge.. My question is how long does it stay in the "On Order" status? When does it move to production?
As mentioned, its best to go by ASK-MINI instead. But it depends on where your slot is, you MA should be able to tell you that. The dealer enters your order on an allocation slot that has been allocated to the dealer. Our MA could tell us that the slot was due for production in week 21, which is this week. And indeed the car is now in production.

The actual time to production varies a lot, for our first one they were still in short supply, so it took several months. Lately they've been going into production the week after we order. Our dealer likes us, so we may get better production slots than we might otherwise.
 
  #6902  
Old 05-23-2013 | 10:01 PM
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ZIPPY "S"
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Originally Posted by Spa2k
If you put too much faith in the OL tracker, you'll be disappointed. My Chili Red JCW Hardtop showed up as a blue Cooper 2 days after the order was submitted, which my MA said would happen since my car was replacing one already ordered by the dealer. Two days after that, the correct car was listed as being on order - and 2 days after that, the OL showed scheduled for production, gave me the VIN and showed the correct list of equipment and options.

The car was completed 6 days later, but the OL still showed scheduled for production - which it still shows today, 3 weeks later! So, I guess I'd say the tracking system is great for confirming your order has been received and checking to make sure all the specs are correct, but beyond that, it's pretty worthless.

You're much better off calling 1-866-275-6464 (1-866-ASK-MINI) or checking with your MA for updates, but sometimes a car gets stuck in Never-neverland, where no one knows what's going on (that doesn't mean there's a problem). For example, my car has been sitting at Oxford for a full 3 weeks after QA for no explicable reason, but no trouble codes have popped up, so I' m not going to stress out over it - beyond just wanting to take delivery in the originally promised 6-8 weeks, which now is starting to look doubtful.
Thanks for your reply!! And thanks for the info... I will call my MA tomorrow and jump to the ask MINI if my MA doesn't know.. My MINI is also replacing one that was already ordered by the dealer..lol.. Now I must wait for tomorrow
 
  #6903  
Old 05-23-2013 | 10:08 PM
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ZIPPY "S"
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Originally Posted by Btwyx
As mentioned, its best to go by ASK-MINI instead. But it depends on where your slot is, you MA should be able to tell you that. The dealer enters your order on an allocation slot that has been allocated to the dealer. Our MA could tell us that the slot was due for production in week 21, which is this week. And indeed the car is now in production.

The actual time to production varies a lot, for our first one they were still in short supply, so it took several months. Lately they've been going into production the week after we order. Our dealer likes us, so we may get better production slots than we might otherwise.
Humm... Thanks for your reply... All of you have been a great help.. This is my first new MINI.. So I am new to this part...But im still enjoying a bunch I just sold my other MINI tonight...Its hard watching it leave.. That car was good to me!!...lol.
 
  #6904  
Old 05-24-2013 | 05:48 AM
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babigirl921
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From: Maryland
My car is at the Baltimore VDC and will be at the dealership in Virginia by the 26th. I'm currently in Florida and will return home on the morning of the 28th. I have already arranged my pick up for the same day. I asked my MA to take photos when it arrives. I'm in Ft. Lauderdale and see nothing but MINIs here so the suspense is killing me!
 
  #6905  
Old 05-24-2013 | 06:48 AM
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Spa2k
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From: Iowa
Right after I posted yesterday, I called 1-866-ASK-MINI. While I was talking with the rep, he refreshed his computer and received the update saying my JCW Hardtop had been released to the carrier for shipment to the port.

This morning, I checked the WW Cargo Tracking website, which told me my car had been received at the terminal and was booked on the Tampa, which is scheduled for departure today!

BTW, the OL still says my vehicle is "Scheduled for Production."

Have a great holiday weekend, everyone.
 
  #6906  
Old 05-24-2013 | 07:15 AM
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coastal-motoring
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The Chesapeake Highway is offloading in Brunswick, my car should be on dry land very soon!! Now the real agonizing wait begins!
 
  #6907  
Old 05-24-2013 | 07:35 AM
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zigziggityzoo
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From: Ann Arbor, MI
Wow.

On a lark, I decided to call ASK MINI and find out when my production date would be.

I ordered on Tuesday. Estimated completion date is: June 5, 2013.
 
  #6908  
Old 05-24-2013 | 07:39 AM
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danjreed
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From: Philly PA
Cant the damn boat go faster than 17 mph?
 
  #6909  
Old 05-24-2013 | 08:04 AM
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jhortin
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From: Chicago, IL
I ordered my 2013 Countryman ALL4 on May 6th, and have yet to even be given a VIN. After a week+, OL finally let me put in the production #... Of course it says it's a "2009 Clubman S" and has said so for about a week (without a VIN). After talking with a customer rep., they said it's still only "slated for production"... WTF?!? 2.5 weeks without anything being done? I think it's time to send a strongly-worded email to my MA.
 
  #6910  
Old 05-24-2013 | 08:04 AM
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Spa2k
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From: Iowa
Originally Posted by danjreed
Cant the damn boat go faster than 17 mph?
 
  #6911  
Old 05-24-2013 | 08:15 AM
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Spa2k
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From: Iowa
Originally Posted by jhortin
I ordered my 2013 Countryman ALL4 on May 6th, and have yet to even be given a VIN. After a week+, OL finally let me put in the production #... Of course it says it's a "2009 Clubman S" and has said so for about a week (without a VIN). After talking with a customer rep., they said it's still only "slated for production"... WTF?!? 2.5 weeks without anything being done? I think it's time to send a strongly-worded email to my MA.
I feel your pain. My car was completed just 10 days after I ordered it - which I thought was excellent - and then it sat at Oxford after QA for more than 3 weeks before being shipped to the port yesterday. What may be happening are some unusual delays caused by the factory starting the changeover for 2014 production - or, as my MA told me, "We never know exactly what's going on over there." Even though it was extremely frustrating to see nothing happen for 3 weeks, I'm still within the 6-8 week delivery time quoted by the dealer, so I'm not going to hassle him until it's 8 weeks + 1 day.
 
  #6912  
Old 05-24-2013 | 08:25 AM
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jhortin
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From: Chicago, IL
Originally Posted by Spa2k
I'm not going to hassle him until it's 8 weeks + 1 day.
I agree. I guess it's just super frustrating when there's no information. In this day and age, there's no reason why a (semi-)premium car company shouldn't have state-of-the-art tracking systems & be able to communicate to the customer/consumer. The 'tracking' system is a joke...
 
  #6913  
Old 05-24-2013 | 08:39 AM
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Mr. T
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From: Plainfield, IL
Originally Posted by danjreed
Cant the damn boat go faster than 17 mph?
You want you MINI to arrive in one piece, don't you?
 
  #6914  
Old 05-24-2013 | 08:41 AM
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Spa2k
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From: Iowa
Originally Posted by jhortin
The 'tracking' system is a joke...
IMHO, MINI is just frustrating its new customers, who are excited and should be the company's greatest cheerleaders. It's incredible to me that the OL tracking system doesn't work with an iPhone or iPad, and the interface for the entire OL is clunky as well. This should not be a case of "something is better than nothing."

BTW, you did scroll all the way down to the bottom of the list in the OL Order Tracking to Review Order Detail, right? A lot of people seem to miss that (including me), and it's the first place your VIN will appear once it's been assigned.
 
  #6915  
Old 05-24-2013 | 08:42 AM
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zigziggityzoo
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From: Ann Arbor, MI
Originally Posted by Spa2k
IMHO, MINI is just frustrating its new customers, who are excited and should be the company's greatest cheerleaders. It's incredible to me that the OL tracking system doesn't work with an iPhone or iPad, and the interface for the entire OL is clunky as well. This should not be a case of "something is better than nothing."

BTW, you did scroll all the way down to the bottom of the list in the OL Order Tracking to Review Order Detail, right? A lot of people seem to miss that (including me), and it's the first place your VIN will appear once it's been assigned.

Their whole website is a joke. The MINI configurator crashed at least 6 times last week and the whole site went down for maintenance to fix it for 10-15 minutes at a time.

Why they still use Flash for most of their site is beyond me.
 
  #6916  
Old 05-24-2013 | 08:42 AM
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Mr. T
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From: Plainfield, IL
It looks as if my MINI Roadster is scheduled to ship on May 25th to Chicago. Let's see how long it takes until delivery day.
 
  #6917  
Old 05-24-2013 | 08:42 AM
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sdiver
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Joined: Oct 2004
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From: Wauconda, IL
New MINI Cooper S Clubman Ordered!

Well, 10-years, 1-month, and 5-days after I placed an order on my Indi Blue/White 2003 MINI Cooper S...I pulled the trigger again last night, and placed an order on a 2013 MINI Cooper S Clubman.

My new Clubman will be Pepper White with Black roof/mirrors, and black sport stripes, over Carbon Black leather/cloth seats, with the Carbon Black color line interior, and Pepper White dash accents...Sport Package w/the 17" Black Star Bullet wheels, Premium Package II, and the Sport Suspension...with various other one-off features added in.

My motoring advisor, Jason @ Knauz MINI (great guy BTW, let my 4yr old son play with the MINI toys he had on his desk while my wife & I did our thing...definitely recommend him if you're looking for a MINI in the Chicago area), quoted me 6-8 weeks for delivery. The process was just as easy, and quick as I remember it being 10-years ago...hard to believe you can part with that much money, that quickly .

So almost exactly 10-years after I took delivery of my 2003 MINI Cooper S, I will be bidding her a very fond, very bittersweet farewell, to take delivery of my new Clubman. I had always hoped I would be able to hold onto her forever, but alas, life intervened. She is by far the best car I have ever owned, so I plan on enjoying these last 6-8 weeks. We will have at least one last MINI event/gathering, the Chicago MINI Motoring Club Superdawg Meetup, in mid-June...in which I will FINALLY initiate my son into the MINI cult (although, lets face it, I've been initiating him since he was born). So if any of you are attending, see you there!

So even though it's bittersweet, I am very happy I will be continuing my MINI ownership...earlier this week, I didn't think that would happen, and I would have to go the route of something much more boring. So I am happy (and grateful) that my wife came around, and we'll be able to motor on for many years to come in our Clubman!
 
  #6918  
Old 05-24-2013 | 10:10 AM
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TraceH
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The Tulane has finally entered the Panama canal after sitting outside waiting for two days. It's delayed the estimated arrival to Port Hueneme until June 1
 
  #6919  
Old 05-24-2013 | 12:28 PM
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TraceH
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If you're on the Tulane, or just want to see a RO-RO ship come through the Miraflorres locks, head to http://www.pancanal.com/common/multi...flores-hi.html right now!
 
  #6920  
Old 05-24-2013 | 02:29 PM
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Spa2k
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From: Iowa
Aaaaaargh!!! What does this mean?

The WWW Cargo Tracking website has been humming along with Status Location reports all day (Booked, Received at Terminal, etc.) for my car, but one just popped up I've never seen in any of the information here: Returned to Shipper. Does anyone know what that really means, beyond not sounding good)?
 
  #6921  
Old 05-24-2013 | 02:33 PM
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kavatski
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From: Nova Scotia
It means that vehicle didn't make that particular ship. Generally, it's because the car either didn't get to the terminal in time or the ship was overbooked. Never fear - it should make the next voyage. Happened to some others in this thread and their car did ultimately make it out later.
 
  #6922  
Old 05-24-2013 | 02:39 PM
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Spa2k
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From: Iowa
Thanks - guess I'll add another 4 days to the process ...
 
  #6923  
Old 05-24-2013 | 05:49 PM
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If this proves out to be true, my Countryman JCW may set a record for shortest time between a ship docking and arrival at the dealer.

It was on the 'Cronus Leader' which seemed to stop everywhere....Zeebrugge, Southampton, San Diego and Long Beach, before finally getting to Port Hueneme in California yesterday.

So, yesterday my MA - who is very buttoned up - sent me an email saying it had docked. It was one day earlier than scheduled.

And then today he sent me a text saying it's cleared customs and the VDC, is on a truck to San Francisco, and will could be at the dealership as early as tonight or tomorrow.

So, if it's true, that has to be some kind of record. Fingers crossed.
 
  #6924  
Old 05-24-2013 | 05:59 PM
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coastal-motoring
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My car arrived in Brunswick this morning. I'm hope my MA surprises me with a phone call soon!
 
  #6925  
Old 05-24-2013 | 06:19 PM
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amancuso
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From: Burlington, New Jersey
Mom's arrived on Weds and we're not expecting pick up until Weds. of next week.
 


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