Hi there all of NAM. I finally picked up my 06 MCSa last night. Though it won't be here for long. I was having the roof rack installed at the dealer when, OOOOOPPPPs, the drill slipped and left a scratch in the roof. So after being at the dealer a week for installs, since they were waiting for parts, (the two months the car was on order wasn't long enough) two days to install the rack and a day and a half to detail the car and decide what they are going to do about the scratch, I get the call to take delivery. I thought that the scratch would be resolved by the time I got there. Wrong!!! It was still there. A little bigger then they had explained it to me. Unfortunately I had to take the car. I have appointments for Lo-Jack, tint and clear bra. I have already changed the appointments around 5 times. So next week I get to take the car back so they can take it to the body shop. I hope the body shop does better work then the dealer technicians. Should I be concerned about having the top repainted?

On top of this, there is a paint chip in the drivers door. Amazingly just below the scratch in the roof. They didn't give me all the parts for the roof rack and no one knows where the temp. registration is. I'm looking forward to being pulled over before they can find it.

With all this, the only thing they have offered me is a hat and a key chain. Though I haven't received the key chain yet. I asked if they might be able to do something else like maybe the extended service? I just got a laugh out of my MA.

All in all, I love my MINI. I look forward to the many miles ahead!!!

 

Welcome to NAM, and i wouldn't let them get away with anything keep taking it back untill you are 100% sure you like it and if you don't like the job they do fixing it. Tell them you want them to pay for the shop of your choice to fix it correct. Its a band new car don't take anything but the best.

 

Thanks for the encouragement ChrisW. Don't worry, I'm not done with them yet.

 

i can't believe after all that, they can't deliver the key chain either! i agree with Chris W... make sure it is 100% perfect the way you want it. you should definitely ask them for something else, too, to make up for the wait and the goofs... like an ipod adapter or free floor mats or something.

and welcome! happy motoring!

 

Make sure it allllll gets fixed to your approval. And guilt guilt guilt them - a lot of people have gotten tons of good stuff for things like this!

 

Service in America is hitting all time lows..and we put up with it.
That is bull.
Here's what I do and it works!

Write this address down:
MINIUSA
P.O Box 1227
Westwood, NJ 07675
Attn: Customer Relations

Document everything that happened that you can remember, in the order it happened, with as much detail (names & dates/times) as possible.

[Not only is this good evidence, you will find it amazingly therapeutic]

Then send the letter to you dealer and MINIUSA, and put CC: MINIUSA at the end of your letter.

I got a call from MINIUSA following a 25K service appointment. I told them firsthand of my poor service experience. The dealer sent me a letter mis-stating the facts and making me look in the wrong. That's when I decided to document everything in writing to both the dealer & MINIUSA.

Believe me, MINIUSA was all over it.

Give MINIUSA a chance and do not put up with poor service from anyone!

Motor on.

 

Good recommendation Jimmy. I am definitely considering that. I'm giving the dealer a chance to make amends. We'll see what they are willing to do when all is said and done.

 

Hat and a keychain my ***! Tell them that if they don't pony up a JCW airbox ($575 per my dealer) you will cause them all sorts of problems! Start with letters to MINIUSA and BMWUSA and BBB. That type of attitude deserves maximum punishment!

 

Well C'mon now man, when are you gonna realize that the dealer did YOU a favor by selling you the car. If anyone owes anything to anyone its you in grateful thanks for letting you buy a car from them. That's what I dont get about dealers these days. The dealer I work at, I mean I'm not trying to brag, but we take delieveries so seriously. That's the one chance to impress the customer with our service and professionalism. If you screw that up then its all downhill from there. We do whatever it takes to make a customer happy. I work in the parts dept and I charge accessory items out constantly to the internal accounts and we give them to the customer as a "gift" if you will. The dealer eats it, but its only a few dollars and in the long run the customer appreciates that you took the time out to do that. When I bought my Mini I wasn't given anything. My car was delivered by another salesman (I think MA is putting them up on a higher pedastal) and the wax wasn't' even completely removed from the car. But that just goes along with the entire experience I've had with this car this past year of ownership. But in the long run its worth it (I guess). I do have fun with it but sometimes I wonder why things have to be so difficult with this franchise and its dealers. Hope you all liked my story

Thanks,
Steve

 

Already got that. The JCW strut brace as well. (Wait now, I should check them too for damage). Ipod adapter and center arm rest. Darn it for getting it fully loaded. Not much left but some organizers or extended service.

I even went to school with the owner of the dealerships daughter!!! Not that she even knew who I was though Last time I go to the local dealer.

I will give them a chance. All bets are off if I get a ticket for no registration this weekend. We're heading up the coast to Salvang.

 

What dealership is this?

 

Is it allowable to decimate a dealer reputation? I don't believe they have a good reputation anyways. If they don't take care of me. I will.

 

ditto that question. I had nothing wrong with my car, and I still got a cool key key chain, and rubber floor mats for FREE. I wouldn't settle for just a key chain and a hat.

 

They had already given me the mat as part of the deal. And remember, I don't have the key chain yet.:impatient I went with them because the next closest dealer made the extended service mandatory at the cost of $1,000. Neither of which are no mark-up dealers. I had a $1500 mark-up. Didn't do my research well enough.

 

^So when you feel you're ready....go ahead and tell us the dealer. I know I'm not the only one who's curious to know.

 

Must be Crevier or Nick Alexander.

 

Nice guess!!! Try agian

 

As far as I've seen, those are the two dealers with $1500 markup. Who is it then?

 

Assael! Though they still have a chance to make things right. I had the MA pushing the service techs to get it done. So they were fighting. I think mostly about who was going to call and tell me about it. This is already a memorable car for them. When it goes back in for the repaint, we'll see how they treat me.

Crevier had a $2,000 markup. $1,000 being the mandatory extended service.

 

Really? I bought my MINI through them and only had an $800 markup. My MA also gave me some cool free stuff. I wonder who your MA was...


The service dept. there is awefull though. Don't go back. I went in for some waranty work a week after purchase and when I picked it up they had scratched the e-brake handel. Took it back to have that replaced and they had dented my door. They needed it overnight that time so they gave me a crappy rental with no gas in it.
Do not go back there.

 

Unfortunately, I have to stick with them until I get this resolved. Then I make the drive to Crevier. Though they won't give me a loaner since I didn't buy from them. I get the feeling that MINI is the red headed stepchild at Assael. Its not a BMW.

 

Kinda true. I had a great MA there and that is the ONLY reason that I bought from him. Crevier, Long Beach and Nick Alexander tried the hard sell on me when I visited them. I can't stand it when they act like that. The moment they start with their "let me check with me boss to see what kind of deal I can get you" line, I'm out.

 

I did that all over the phone. I don't give them the chance. My biggest mistake was not including other dealers in on the auction.

 

When did you pick up your car?

Also, PM me your SA's name if you don't mind.

 

I just picked it up last night. I plan on taking it in next week for the fix. I don't want to cancel any more of my appointments.