F55/F56 Order Status
#701
Anyone else experiencing delays through the Baltimore port? I arrived on 5/26 on the Tamesis and still has not been shipped. Asked my MA and she said the port is very busy and just went through a move. She expects it to be shipped next week. This seems like an awfully long time. I also asked about damage and she said she had not received any reports at this time, but would let me know if she gets one.
Anyone else sitting on the edge of their chair waiting in the port?!?
Anyone else sitting on the edge of their chair waiting in the port?!?
#703
Raleigh bound cars...
I believe I arrived in Baltimore a few days after you, on the Columbia Highway. And my MA told me today that my car is scheduled to be at the dealership on June 11. Back in 2011, my Clubman was at the dealership 3-4 days after arriving in Baltimore. So, there does appear to be a longer delay at the port.
Well that's odd. I called the 8XX number and they told me my Raleigh bound car was not dropped off in Baltimore but stayed on the Columbia Highway till it got Brunswick, GA. So I don't know what's going on. I just noticed on Marinetraffic.com that the Columbia Highway arrived in Brunswick a few days ago, and has already left for the Atlantic. My status has not changed since. If it is in Brunswick, then I hope it leaves by tomorrow, or it may not leave until next week. I believe Brunswick port is closed on the weekends. Some how I am not as stressed as when the car was sitting in Southhampton port waiting weeks for a boat. It's nice to knowing it's in the USA.
#704
Well that's odd. I called the 8XX number and they told me my Raleigh bound car was not dropped off in Baltimore but stayed on the Columbia Highway till it got Brunswick, GA. So I don't know what's going on. I just noticed on Marinetraffic.com that the Columbia Highway arrived in Brunswick a few days ago, and has already left for the Atlantic. My status has not changed since. If it is in Brunswick, then I hope it leaves by tomorrow, or it may not leave until next week. I believe Brunswick port is closed on the weekends. Some how I am not as stressed as when the car was sitting in Southhampton port waiting weeks for a boat. It's nice to knowing it's in the USA.
#705
Yippee Skippy! Delivery-Day is tomorrow! (no disrespect to D-Day vets)
Unbeknownst to our MA, our car got put on a transport and arrived in Portland late last night. So much for a heads up so we could try to book a flight and hotel with a few days notice... Will head out to the airport at O'Dark-Early and expect to meet and greet the new addition to our fleet midday...yes, we are psyched!
BTW, those in SoCal who got 2 antennas were lucky. Confirmed that ours will only have the standard, long antenna. We're keeping our short, sport antenna from the '09...per our MA trying it out, we just need to use the bigger adapter/fitting to make it work on the '14 MCS.
So, original order date (3/29) to delivery date (6/6) was exactly 70 days (10 weeks) and from re-order date (4/8) to delivery date (6/6) was exactly 60 days. We had been told 8 - 10 weeks with 3 weeks in transatlantic shipping. They were pretty dead on.
Anyway, thanks to everyone for their ship stalking skills and supportive comments. Hope to meet some of you in the future at MINI events. Good luck with your deliveries and Motor On!
P.S. Will try to figure out how to post pics when we get back.
Unbeknownst to our MA, our car got put on a transport and arrived in Portland late last night. So much for a heads up so we could try to book a flight and hotel with a few days notice... Will head out to the airport at O'Dark-Early and expect to meet and greet the new addition to our fleet midday...yes, we are psyched!
BTW, those in SoCal who got 2 antennas were lucky. Confirmed that ours will only have the standard, long antenna. We're keeping our short, sport antenna from the '09...per our MA trying it out, we just need to use the bigger adapter/fitting to make it work on the '14 MCS.
So, original order date (3/29) to delivery date (6/6) was exactly 70 days (10 weeks) and from re-order date (4/8) to delivery date (6/6) was exactly 60 days. We had been told 8 - 10 weeks with 3 weeks in transatlantic shipping. They were pretty dead on.
Anyway, thanks to everyone for their ship stalking skills and supportive comments. Hope to meet some of you in the future at MINI events. Good luck with your deliveries and Motor On!
P.S. Will try to figure out how to post pics when we get back.
#706
#708
It seems my car has been released from the distribution center. Getting a date of delivery to my dealership of 6/10.
#709
#710
#712
Lucky! I wish mine was on the truck with yours, unfortunately it missed that truck and will be on the next scheduled to arrive in Appleton on the 16th.
#713
#714
#715
866-ASK-MINI will continue to provide you with all those steps until you reach the dock at Southamption. Then the automated system tends to get stuck. After that, choose the option to talk to a human and they should be able to tell you when you shipped and the name of the ship. From there, just Google the ship's name to find the various tracking sites that track the ship across the pond. There are also a number of other posts here which give you the tracking URLs, if you have the patience to search the forums to find them. Also keep in touch with your MA; he/she sometimes has inside information. And to a lesser extent, you can track thru the Owner's Lounge, although the updates there are a bit behind.
#716
Has yours been released yet in Brunswick. Believe mine also came on the Columbia Highway (6/4) into Brunswick. OL and ASK-MINI have not been updated yet.
#717
#718
I think the tracking tools are useless once you get to this stage in the process. All I know is what my MA told me on Thursday: scheduled to be at the dealership on June 11. What happens between now and then, well, that's just wibbly wobbly timey wimey stuff.
#719
You are right about the tracking system. It is half-baked and actually can ruin the customer experience. In some ways it would be better if they didn't even try doing this. This tracking system is not rocket science. In my former job at IBM we setup a database system with RFID tags that could track all cars heading to Toyota's Distribution centers (and that was 10 years ago). So it is possible to do, but Mini (BMW) needs to spend the money (and resources). They should just scale the system into BMW's larger system. They may do that in the future, since it looks like BMW is opening a factory in Mexico, that will build the UKL platform that Mini shares with the new Front drive 1-series MPV. And of course the recently announced factory in the Netherlands adds a ton of complexity in cars flowing both directions of the Atlantic. So car companies already have elaborate systems to track cars, it's just a matter of how they want to share with the customer. That system is quite broken at Mini. You should never get a different answer from the ASK-Mini automated system, Live Person, Your dealership, or the Owner's Lounge. In a world where database management has gotten so sophisticated, this is a pity. Come on BMW, stop treating MINI like the ugly, half-sister.
>>>off soap box<<<
-Tej
#720
My MA called yesterday and said the car would be here in 5 days, which would be June 11th. So probably the same car carrier for all cars heading to Flow Raleigh.
You are right about the tracking system. It is half-baked and actually can ruin the customer experience. In some ways it would be better if they didn't even try doing this. This tracking system is not rocket science. In my former job at IBM we setup a database system with RFID tags that could track all cars heading to Toyota's Distribution centers (and that was 10 years ago). So it is possible to do, but Mini (BMW) needs to spend the money (and resources). They should just scale the system into BMW's larger system. They may do that in the future, since it looks like BMW is opening a factory in Mexico, that will build the UKL platform that Mini shares with the new Front drive 1-series MPV. And of course the recently announced factory in the Netherlands adds a ton of complexity in cars flowing both directions of the Atlantic. So car companies already have elaborate systems to track cars, it's just a matter of how they want to share with the customer. That system is quite broken at Mini. You should never get a different answer from the ASK-Mini automated system, Live Person, Your dealership, or the Owner's Lounge. In a world where database management has gotten so sophisticated, this is a pity. Come on BMW, stop treating MINI like the ugly, half-sister.
>>>off soap box<<<
-Tej
You are right about the tracking system. It is half-baked and actually can ruin the customer experience. In some ways it would be better if they didn't even try doing this. This tracking system is not rocket science. In my former job at IBM we setup a database system with RFID tags that could track all cars heading to Toyota's Distribution centers (and that was 10 years ago). So it is possible to do, but Mini (BMW) needs to spend the money (and resources). They should just scale the system into BMW's larger system. They may do that in the future, since it looks like BMW is opening a factory in Mexico, that will build the UKL platform that Mini shares with the new Front drive 1-series MPV. And of course the recently announced factory in the Netherlands adds a ton of complexity in cars flowing both directions of the Atlantic. So car companies already have elaborate systems to track cars, it's just a matter of how they want to share with the customer. That system is quite broken at Mini. You should never get a different answer from the ASK-Mini automated system, Live Person, Your dealership, or the Owner's Lounge. In a world where database management has gotten so sophisticated, this is a pity. Come on BMW, stop treating MINI like the ugly, half-sister.
>>>off soap box<<<
-Tej
#721
My MA called yesterday and said the car would be here in 5 days, which would be June 11th. So probably the same car carrier for all cars heading to Flow Raleigh.
You are right about the tracking system. It is half-baked and actually can ruin the customer experience. In some ways it would be better if they didn't even try doing this. This tracking system is not rocket science. In my former job at IBM we setup a database system with RFID tags that could track all cars heading to Toyota's Distribution centers (and that was 10 years ago). So it is possible to do, but Mini (BMW) needs to spend the money (and resources). They should just scale the system into BMW's larger system. They may do that in the future, since it looks like BMW is opening a factory in Mexico, that will build the UKL platform that Mini shares with the new Front drive 1-series MPV. And of course the recently announced factory in the Netherlands adds a ton of complexity in cars flowing both directions of the Atlantic. So car companies already have elaborate systems to track cars, it's just a matter of how they want to share with the customer. That system is quite broken at Mini. You should never get a different answer from the ASK-Mini automated system, Live Person, Your dealership, or the Owner's Lounge. In a world where database management has gotten so sophisticated, this is a pity. Come on BMW, stop treating MINI like the ugly, half-sister.
>>>off soap box<<<
-Tej
You are right about the tracking system. It is half-baked and actually can ruin the customer experience. In some ways it would be better if they didn't even try doing this. This tracking system is not rocket science. In my former job at IBM we setup a database system with RFID tags that could track all cars heading to Toyota's Distribution centers (and that was 10 years ago). So it is possible to do, but Mini (BMW) needs to spend the money (and resources). They should just scale the system into BMW's larger system. They may do that in the future, since it looks like BMW is opening a factory in Mexico, that will build the UKL platform that Mini shares with the new Front drive 1-series MPV. And of course the recently announced factory in the Netherlands adds a ton of complexity in cars flowing both directions of the Atlantic. So car companies already have elaborate systems to track cars, it's just a matter of how they want to share with the customer. That system is quite broken at Mini. You should never get a different answer from the ASK-Mini automated system, Live Person, Your dealership, or the Owner's Lounge. In a world where database management has gotten so sophisticated, this is a pity. Come on BMW, stop treating MINI like the ugly, half-sister.
>>>off soap box<<<
-Tej
#724
#725