Interior/Exterior Props to Aesthetic Creations
#152
09-01-2009 | 11:13 AM
Sounds like a bunch of long held, vented frustration in that post of his.
For a one-off, one man production business, he makes good stuff. Really good. I'm happy with everything I have bought from him. It also takes anywhere between a long time and an eternity to get it.
Even though this is essentially a "hand made" business where everything is custom, at some point he will have to realize that the business model where you fully charge for something 4-6 months before it can even be made and shipped, doesn't make for happy customers when they are told it's typically 6-8 weeks. Unless you are a part time hobbyist and everyone buying from you understands that.
It's almost like a moratorium on new orders needs to happen until he catches up. Perhaps a non refundable deposit system (or something like that), instead of full payment up front, would help allay concerns.
Otherwise he'll be dealing with these "props devolving into complaints" threads for the life of the business.
Bottom line is that those of you who have been waiting an eternity will no doubt get your stuff, but it sure takes a long time to make each order that comes in.
For a one-off, one man production business, he makes good stuff. Really good. I'm happy with everything I have bought from him. It also takes anywhere between a long time and an eternity to get it.
Even though this is essentially a "hand made" business where everything is custom, at some point he will have to realize that the business model where you fully charge for something 4-6 months before it can even be made and shipped, doesn't make for happy customers when they are told it's typically 6-8 weeks. Unless you are a part time hobbyist and everyone buying from you understands that.
It's almost like a moratorium on new orders needs to happen until he catches up. Perhaps a non refundable deposit system (or something like that), instead of full payment up front, would help allay concerns.
Otherwise he'll be dealing with these "props devolving into complaints" threads for the life of the business.
Bottom line is that those of you who have been waiting an eternity will no doubt get your stuff, but it sure takes a long time to make each order that comes in.
#153
09-01-2009 | 11:23 AM
Originally Posted by gwylliongirl
I am so tired of dealing with people like you!!! These are still a test market product as it CLEARLY states on our website.
This will be changed in a day or so to reflect new information.
We are always improving product to make it better But Bitching about it on NAM and not Contacting me using any means available is Childish And rediculous. If you had called me instead of Crying on NAM about it you would have got a solution or replacement. Since you stuck them to the car before even test fitting them there is nothing I can for you. That is not my fault and you should have used some patience which it seems that most of NAM lacks.
Now for an explanation to the VERY small amount of chrome showing. First off you only see that if your are seriously standing directly over the handle and no where else. Second. I trim these parts and test them on my car before they go out. They fit perfect on my car and may fit perfect on several others but there is now way to tell. At AMVIV I put the same set on 4 or five different cars and some had very little chrome some has more and some had non showing. My conclusion is it's not my "Inferior Product" But MINI's manufacturing. The door handles are bolted on by a person or several. So how it fits on the car depends on how it was installed and tightened down.
Solution: The rest of the parts that go out will include a small half inch wide Flat black tape to put over the rubber seal and chrome. It matches the color of the rubber seal so It will work for all door handles even the Body color kits.
Lil Blue Coop/Mini Rose
Now to cover time frames. As of today I counted over 150 parts I have to make and the orders keep coming in. I'm in the shop all week working on these parts. I'm making double the amount of Molds so I can make more parts. Same thing MINI did when they shut down the factory to retool it for the R56. but I'm still only one person making these parts so you will get them when I make them.
Crying about how long it's taking on NAM is not going to get you the parts any faster. So sit back and take a drive somewhere. Get off this God foresaken Forum and do something.
If you have any questions then CALL me. I will not be answering my email so I can work on these parts.
Cheers
Dragonflyer
This is there customer service.
Cheers
ECHO
But seriously though for the price you pay and the wait time, I say the product isn't worth it. Maybe I'm just a perfectionist, but I had his door handle covers and head light ring covers on my MINI for a while. From far away, they look nearly flawless. But when you get up close, it's always the same story. Gaps with the door handles to expose chrome. And blotches on the head light rings. I understand that they provide a strip of vinyl tape to cover up the chrome and that all MINIs may be slightly different. But why not send us the door handle covers and then let us test fit it, and then trim or sand it down for a better price? We paid premium, and I mean PREMIUM prices. Over $120 easy for 4 pieces of plastic. Just my opinion.
#156
09-04-2009 | 05:20 AM
1st Gear
Joined: Sep 2009
Posts: 22
Likes: 0
From: Atlanta, GA.
I'm glad I took a look at this thread before I committed to the items I was looking at to buy.
The extreme wait time and lack of response to many people’s inquiries is unacceptable business, no matter how "honest", "nice" or talented a person is. These are things that need to be spelled out up front.
Above all, the disrespectful forum reply to a concerned customer who had tried to inquire about a product through the proper channels, failed and posted a frustrated post is enough for me to take my business to a more reputable place. Time and money is too important to people to be strung along indefinitely.
I hope service gets better or this business will surely fail.
Best of luck on your orders.
The extreme wait time and lack of response to many people’s inquiries is unacceptable business, no matter how "honest", "nice" or talented a person is. These are things that need to be spelled out up front.
Above all, the disrespectful forum reply to a concerned customer who had tried to inquire about a product through the proper channels, failed and posted a frustrated post is enough for me to take my business to a more reputable place. Time and money is too important to people to be strung along indefinitely.
I hope service gets better or this business will surely fail.
Best of luck on your orders.
#157
09-05-2009 | 08:16 AM
3rd Gear
Joined: Mar 2009
Posts: 224
Likes: 0
From: Council Bluffs Iowa
I finally received my stripes after 3 months of waiting, half a dozen phone calls and many emails most of which I did not receive anything but "Out of Office". The stripes appear to be of a good quality and I started installing them today. Not only was the wait frustrating but the fact the my cc took the hit 3 months ago doesnt seem quite right. Good luck to the rest of you that are still waiting.
#158
09-05-2009 | 07:24 PM
6th Gear
Joined: Jul 2006
Posts: 1,604
Likes: 2
From: Over at the other site
I have to "eat a little crow" because I have ranted about waiting too long, but in the end it was worth it.
#159
09-06-2009 | 10:34 AM
The good, the bad and the ugly. The good, their quality is exceptional!, The bad, can't keep up with quality production. The ugly, unacceptable wait times & up payment in full.
Mike is a perfectionist, that is never going to change. Probably why is is still a one man show...no one can do it as good as me. At the same time, the reason he is overwhelmed is because we all "want" something unique......and I believe for the most part are all satisfied when it finally shows up!
A possible solution, albeit not a popular one if you have already been waiting.
Stop new orders, get "production molds" built in great supply and sent out. Review and evaluate your custom orders for projected hours. If there is a 5 hour project in front of 10, 30 minute projects, prioritize in this case quantity production first. Have Hannah, call email, delayed time consuming projects and give them a revised expectation, or an opportunity to get a refund. Implement an online schedule/queue, by order date, time to complete, and projected order date. You have to have something like this now to keep track. This should help eliminate the black hole syndrome that creates this thread and delays you from completing projects.
Somethings in life are worth waiting for.....in today's economy this is a nice problem to have...too much business......but disposable income is also tight and emotions high. Doing the same thing and expecting different results is the definition of insanity. From what I've read, looks like 3rd and long.......huddle up and come out in a new formation........
Mike is a perfectionist, that is never going to change. Probably why is is still a one man show...no one can do it as good as me. At the same time, the reason he is overwhelmed is because we all "want" something unique......and I believe for the most part are all satisfied when it finally shows up!
A possible solution, albeit not a popular one if you have already been waiting.
Stop new orders, get "production molds" built in great supply and sent out. Review and evaluate your custom orders for projected hours. If there is a 5 hour project in front of 10, 30 minute projects, prioritize in this case quantity production first. Have Hannah, call email, delayed time consuming projects and give them a revised expectation, or an opportunity to get a refund. Implement an online schedule/queue, by order date, time to complete, and projected order date. You have to have something like this now to keep track. This should help eliminate the black hole syndrome that creates this thread and delays you from completing projects.
Somethings in life are worth waiting for.....in today's economy this is a nice problem to have...too much business......but disposable income is also tight and emotions high. Doing the same thing and expecting different results is the definition of insanity. From what I've read, looks like 3rd and long.......huddle up and come out in a new formation........
#160
10-03-2009 | 05:31 PM
#165
10-22-2009 | 09:09 PM
#166
11-17-2009 | 06:12 PM
4th Gear
Joined: Jul 2003
Posts: 315
Likes: 0
From: Bucks County PA
Have had great dealings with Aesthetic Creations.. I even ordered the wrong dash kit like a knucklehead and they were very good about taking the incorrect piece back and creating a new one..
Below is a picture of my BLACK JACK dash overlay.. It really makes a difference on the 07+ cars. The center stack was my biggest disappointment with the new model and this really made the console pleasing to look at. The pictures really do not do it justice.
Below is a picture of my BLACK JACK dash overlay.. It really makes a difference on the 07+ cars. The center stack was my biggest disappointment with the new model and this really made the console pleasing to look at. The pictures really do not do it justice.
#167
11-17-2009 | 07:09 PM
Neutral
Joined: Nov 2008
Posts: 2
Likes: 0
I'm wondering if your stuff has come yet? I'm interested in ordering some door handle covers and don't want to wait an eternity.
#169
11-28-2009 | 01:44 PM
so i dont think it should be too much longer
Thread
Thread Starter
Forum
Replies
Last Post
ECSTuning
Interior/Exterior Products
0
09-25-2015 11:46 AM
ECSTuning
Vendor Classifieds
0
09-25-2015 11:44 AM
ECSTuning
Vendor Announcements
0
09-22-2015 02:05 PM