Yes, they did send a replacement. They also admitted they had an issue and would send the replacement. I offered to return the 1st one that had the issue and I was told there was no reason to send it back. I did not ask for a prepaid shipping label, I merely asked if they wanted the old one back,

Again for the umteenth time. I asked their representitive at AMVIV if the replacement was anodized or painted. I was told it was double anodized in the UK since they has issues with the L.A. based anodizer. When I stated it looked painted I was told that they anodize things differently in the UK.

Do you know what anodizing is?

Please see this article from Coatings and Fabrication http://www.coatfab.com/anodising.htm

Please note the last line. "The film, which is metallurgically bonded to the aluminium, will not crack or peel as with conventional paint films."

Now please go back and look at the item on the left. Note the chips in the coating. Anodized coatings do not chip like that.

What more can I do with this company. They out right lied to me directly. The replacement is clearly painted. Would you like me to send it to you as proof Passat774? The product has been clearly misrepresented to me. Not only that, the quality of the finish of the replacement is poor.

Please note. I did go to the company and gave them the oppertunity to right the wrong before posting on NAM Instead they sent a replacement product that was finished in a manner differently then advertised and when asked about that they fabricated a story about double anodization. What more is expected of me as the consumer before I discuss my experiences with the world.

I have purchased 10's of thousands of dollars worth of Mods for my Mini. Not all transactions have been prefect. In each case I discussed the matter with the vendor and it was rectified. This is the one instance where it was not. Would you like me to document all of them?

PM me your phone # and I will pay for the call to discuss the matter with you.

Please also look at all the posts I have on NAM and see if I vendor bash. While you are at it, please check MetroplexMini.org under the same user name and see the tone and tenor of my posts. I'm sure you will find I was more then fair before I brought this matter public.

 

+1 for gnatster - no BS and a good guy.

 

You may be right, PGT. I was probably thinking about Pissant. But, Bahama's post did rub me the wrong way. I was having a bad day, though. Sorry, Bah....

 

Maybe he is Sir Hattrick. After all, no one can seem to find him.

 

To funny , Pissant, Sir Hattrick, Palo Uber.

 

I was just asking questions to see what had happened in regards to the transaction. It looks like they tried to right the wrong but have not "truly" solved the issue.

Now I would just email them again and ask for a refund.

 

so, in your opinion, one can 'right the wrong' through a lie or bait and switch? interesting angle on this

 

seems like SOP for uber...

 

Infraction issued for disrespectful post. Name calling is not tolerated here. See guideline #2 in the NAM Site Guidelines.Not funny. Against the rules. Don't make the same mistake.

 

No, in business mistakes happen, things do go wrong. The only solution I see if he is not happy with this new product is to send it back and get his money back.

 

You're skirting around the real issue here Passat. The OP was directly lied to when he questioned his replacement part. It wasn't a mistake, it was a blatant lie to shut the customer up.

 

Sorry, I did not mean to. I do not know what the coating is on the new one, seems like they "tried" to fix it. Whatever method they used right or wrong if he does not like it send it back for a refund.

I also agree that the new does not look like anything that I have ever had anodized looked like.

 

passat, you've made your point. you appreciate PU's customer service and you would like people to stop bashing them...

but in this particular case it does not apply. PU lied to gnatster. they tried to solve the problem with a lie. this is a blatant lie. their attempt at customer service here is somewhat appreciatable because they wanted to fix his problem but it's completely nullified because it was not truthful. this is the point that many, many users have been trying to get you to understand.

 

Well, you aren't the first I've rubbed the wrong way .

No need for appologizes - this IS NAM afterall .

 

Thanks, I do understand and did stay out until someone addressed me directly.

 

Gnatster
Did you speak to the M.M. guys at AMVIV and also receive your replacement there? Or did you receive the replacement in the mail?
Motor On!

 

SUPER STICK WAY TO GO. What a farce.

 

Cheers for that! I'd send it back too and replace it with an S2000 antenna.

 

From the first post in this thread, Gnatster received the replacement in the mail before AMVIV. It was while he was at AMVIV that he approached Patrick (a PU guy, not a Mini Madness guy) and was told that the crappy spray-painted finish on the replacement antenna was some kind of special British "double-anodizing" procedure.

 

M.M. ='s Mini-Madness

 

Well, thanks Bahamabart.

 

Threads about PU make Baby Jesus cry...

I agree with the S2000 antenna sentiment - it's a tad longer than the other stubbies I've seen, but it gets great reception and the black platcic/rubber coating wears very well. I'd toss the PU one back for a refund if I were in your shoes.

 

whatever happened to bent hangar wire? Want a stubby, just cut it shorter...

Matt

 

The replacement was recieved in the mail before AMVIV.

I spoke to a gentleman at the Madness booth. He is an older gentleman with a British accent. He was not dressed in the same manner the Madness people were and when quired if he was Patrick answered in the afirmative.

 

They did try to fix the issue. I have no beef with that, I respect that in a vendor. As you saw the fix was not that same as the orginal advertised item. Again, I have no issue there, except for the following.

1. When a replacement is is substantialy different then the orginal the consumer should be told and allowed to decide if the new item is similar enough to the consumer that said consumer would want to continue to use the item.

2. The misreprensentation of the fixed item. I don't think I need to explain what was misrepresented again.

I gave this company a chance, they proved to me they do not care about me as a consumer enough to tell me the truth. I want nothing more to do with them and will eat the $50 as I cannot trust that anything they do or tell me from this point forward is correct.

To all of you pushing the Honda S2000 stubby. Thanks, but that is not the look I desired, if it was I would have gone that route. I have subsequently found that even using no antenna I can still receive the single NPR station I listen to on occasion. I will obtain a bolt of the proper thread and diameter to fill the hole. I'll fit it with an O-Ring to seal out moisture and dirt, then grind the head down as much as I can to achieve a flat look and paint it black myself.

This solves my issue for me in a manner acceptable to me.

I only posted about this issue so others will be aware of the experiences I had with this vendor. I hold no grudge I do believe I have shown throughout these posts I have left emotion out and dealt with fact only.