R55 2009 MINI Mis-build Bulletin
#102
Not true I understand compleatly. There are very few color combinations where both headliners would work, for example if coopdys interrior is black on the silver car anthracite would be the only choice. In my case with the brown and black trim either would have worked. Im sure if anyone new it wasne't avaliable they simply would have chosen a different color combination. MINI needs to back up their dealers and customers otherwize there sales will drop off, not something anyone can afford in the current market conditions. It's much easier to keep a customer then to get new ones. Those dealers that take the take it or leave it attitude will eventually go under. Those that try to make things right are looking for the repeat business.
BTW my missing chrome is slowly comming in piece by piece.
BTW my missing chrome is slowly comming in piece by piece.
#103
Todays update: The Sales Manager call to offer three 'offical' MiniUSA santioned options:
1 Take as is, receive a mailed $ check in addition to the $250 reduction on the Monroonie (sp?) sticker.
2 Re-order car (future production week yet unknown).
3 Take as is, with an offical, signed by someone important, IOU for a future AH replacement kit. Kit availability 30 - 60 days - at which time I give up the car for 1 - 2 work days.
4 reject the BMW products and purchase that bright red Kia
1 Take as is, receive a mailed $ check in addition to the $250 reduction on the Monroonie (sp?) sticker.
2 Re-order car (future production week yet unknown).
3 Take as is, with an offical, signed by someone important, IOU for a future AH replacement kit. Kit availability 30 - 60 days - at which time I give up the car for 1 - 2 work days.
4 reject the BMW products and purchase that bright red Kia
So there you have it. Everyone stand by........the reports of the AH kit install will start posting in 3 or 4 weeks, if we are lucky.
PS We rejected #4 also. The Kia only has light gray headliners.
#104
#105
Are you sure about not choosing #4, you can maybe have a liner retrofitted . For what it's worth, I too would choose #3. Let us know how things progress for you and now you can enjoy your MINI sooner!!
#108
I spoke with MINI USA this evening and evidently they just issued a corporate memo that they will provide a rebate for the cost of the headliner as well as giving those affected "special gifts" to be determined by MINI USA. Not sure how this will sit with people, but as of now, that is the word from MINI USA.
#110
Well, I have great news! Hermione arrived at my dealer today. And yes, the HL is missing, but my dealer will order the Anthracite HL and exchange it once it gets here. Can't tell you how happy I am. They just offered that as a solution and that works great for me. I will pick her up Wednesday and go back once the replacement arrives. I'll even get a loaner. BTW, it should only take about 3 hours to replace everything. At least that's what my MA was told.
#111
Just an update on the headliner situation.
As you all may know the factory in Oxford ran out of the clubman anthracite materials. These part will be on back order for atleast a month. Any self respecting dealership with issue you a "we owe" on these parts and install them when they become available.
As you all may know the factory in Oxford ran out of the clubman anthracite materials. These part will be on back order for atleast a month. Any self respecting dealership with issue you a "we owe" on these parts and install them when they become available.
#112
MiniStupidFun and Krut, is Oxford still out of the anthracite headliners? Or will you not know that the shortage is over until cars finally arrive at your dealerships with AHs? This started with Week 36 builds (my week), went into 37, 38, and 39(?) ... and beyond? Just wondering, as the longer the factory's out, the more will have to be shipped from Germany and replaced at dealerships. Egads. This could take a while.
Nonetheless, I'm absolutely loving my Clubman, AH or not. So stunning! So fun!
Nonetheless, I'm absolutely loving my Clubman, AH or not. So stunning! So fun!
#113
*bump* Until new Clubmen start arriving with their AHs, it might be good to keep this on the first page.
Stopped by the dealer today. They still hope to receive the replacement headliner in the next couple of weeks. Apparently locally I'm the only one thus far affected, or at least determined to go through with the replacement. They have been very supportive through all this, and understand perfectly why I'm insisting on having it done.
Stopped by the dealer today. They still hope to receive the replacement headliner in the next couple of weeks. Apparently locally I'm the only one thus far affected, or at least determined to go through with the replacement. They have been very supportive through all this, and understand perfectly why I'm insisting on having it done.
#114
Brakes Recall
I got a recall notice in the mail today. My '09 JCW may have 16" brakes instead of 17" as designed. Sounds like the factory is being pushed. It means a lost day and driving 200+ miles to dealership to inspect and correct. Wish I could figure it out myself. The Brembo brakes are awesome now, if they are wrong, could they be any better?
#115
#116
I got a recall notice in the mail today. My '09 JCW may have 16" brakes instead of 17" as designed. Sounds like the factory is being pushed. It means a lost day and driving 200+ miles to dealership to inspect and correct. Wish I could figure it out myself. The Brembo brakes are awesome now, if they are wrong, could they be any better?
The dealership will be able to tell if your MINI is effected by the Vin #, thus saving you that trip.
#117
4th Gear
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I got a recall notice in the mail today. My '09 JCW may have 16" brakes instead of 17" as designed. Sounds like the factory is being pushed. It means a lost day and driving 200+ miles to dealership to inspect and correct. Wish I could figure it out myself. The Brembo brakes are awesome now, if they are wrong, could they be any better?
#120
I'm still going round & round with my dealership on the Anthracite Headliner issue. They appear to be playing dumb, and just refunding the $250. Their argument is that Mini USA has not told them that the problem exists, or how to fix it. (lame excuse) My Clubbie will actually be here around the first of the month, but now that it's on the ground in South Carolina, we can confirm that the AH is missing.
Anyone have any luck swaying a dealer to do the right thing instead of taking the easy way out?
Anyone have any luck swaying a dealer to do the right thing instead of taking the easy way out?
#121
My dealer assumed (and correctly so) that they would just "owe" me the AH and install it when they get it. Told me it would be a day or so to install. In fact, that was the day I bought it...then I went back for mats last week (they owed me them too) and they said the headliner should be in "sometime soon" and that they'd call me to set up the appointment.
#122
As a Week 36er, my Clubman was in on the very beginning of this situation. My dealership has been helpful from the start, even before they received the notification from MINI in early October that this was a system-wide issue. They initially thought it was just a singular factory error. As soon as he saw the wrong headliner, my MA said, "We'll replace it at no cost to you." Ditto the SA and the manager. No hedging, no excuses, just an attitude of making it right -- I like that.
When I stopped by the other day, after apologizing profusely once again for the problem (even though it's not the dealer's fault), my MA volunteered that "You love your MINI now, but when that darker headliner comes in it's gonna look sooo much better. You'll be glad you waited."
When I stopped by the other day, after apologizing profusely once again for the problem (even though it's not the dealer's fault), my MA volunteered that "You love your MINI now, but when that darker headliner comes in it's gonna look sooo much better. You'll be glad you waited."
#123
#124
We decided to take the refund and our dealer bent over backward to apologize and threw in some nice accessories to boot. After living with the car for over 2 weeks, I love her just the way she is. I think that the standard HL works fine mainly because I have the cream line interior and the sunroof, so it is really only a teensy bit of HL anyway. If I had a different interior, I might have opted for the swap out. Either way, my dealer handled it very professionally and was willing to do what it took to make it right, which is all you can hope for in a situation like that. Hopefully the dealers that are not being as accommodating will step up and do the right thing.
#125
Wednesday we got to pick up our Mini. While we were at the dealership, we did check out clubman with the Anthracite HL. That Mini had very dark tinted window and had piano black trim. We really didn't like it very much. To much of a cave like feeling.
We gave ourselves 2 days to decide on the HL issue and ended up taking Hermione just the ways she is. I'll get some other things with the $250, perhaps a nice new red suitcase.
We gave ourselves 2 days to decide on the HL issue and ended up taking Hermione just the ways she is. I'll get some other things with the $250, perhaps a nice new red suitcase.