Originally Posted by Guitarfrk75

Be honest and be specific. Where it was a bad experience mark it so and tell them why and where it was a good expereince mark it so and tell them why. As someone who has worked in places that place a lot of emphasis on CSI and customer service scores the only ones that annoyed me were the ones where people just gave bad marks without a reason. Bad marks with a reason give us something to work on.

The service manager does care about the scores but I don't think they should get full marks without providing an excellent experience. Nothing annoys me more than a dealer that pushes you to "talk to the manager" if you had a bad experience and still give them 10s on the survey.

Now if you talk to the manager first they may offer something to make up for the experience in order to EARN their 10s. That is different.

Originally Posted by Bigprfed22

I wonder how things will play out during service, when are you due?

makes me nervous... i dont mind taking it all off because itll take 30 min to get back to stock w inter. pipes and cai but it is such a hassle