R56 WRONG MINI order on Vehicle Inquiry Report
#1
WRONG MINI order on Vehicle Inquiry Report
I ordered my Ice Blue MCSa on Thursday, and got my production number on Friday. The car is currently in production according to miniusa.
Today I received my Vehicle Inquiry Report (VIR) from my MA in the mail to sign and return.
My MA and I had built my order with an automatic, but the VIR is for a manual! In addition, the Cold Weather Package was added when I only ordered heated seats. The automatic climate control was added when we didn't build it. Also, my ordered arm rest was missing.
Clearly I will contact my MA tomorrow, but has this ever happened to anyone?
I have to say it doesn't leave a very good first impression about MINI attention to detail. Part of me says give me the manual (I went back and forth on manual or auto) AND give me the extras added free, along with a discount that MINI is currently offering on cars delivered by 2 May.
Suggestions/thoughts? Thanks in advance!
Today I received my Vehicle Inquiry Report (VIR) from my MA in the mail to sign and return.
My MA and I had built my order with an automatic, but the VIR is for a manual! In addition, the Cold Weather Package was added when I only ordered heated seats. The automatic climate control was added when we didn't build it. Also, my ordered arm rest was missing.
Clearly I will contact my MA tomorrow, but has this ever happened to anyone?
I have to say it doesn't leave a very good first impression about MINI attention to detail. Part of me says give me the manual (I went back and forth on manual or auto) AND give me the extras added free, along with a discount that MINI is currently offering on cars delivered by 2 May.
Suggestions/thoughts? Thanks in advance!
Last edited by Tina2; 04-17-2011 at 09:27 AM. Reason: spelling error
#2
#4
#6
The whole point in ordering (and waiting so long )is that you get a MINI *exactly* how YOU want it. If the dealer tells you there's nothing they can do about it, I'd suggest that they "eat" the bad order (i.e. put the car on their lot and sell it themselves) and re-order your MINI to your specs...
#7
Go into the Owner's Lounge and pull up the specs on your car. If the items listed is not correct, then your MA made a mistake entering your build data. I know because my MA made two mistakes on my build. Talk to your MA and have him build you another car. Make sure all the details are correct before he enters the build specs to place the order.
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#8
#9
Sometimes it isn't a mis-order... sometimes they take a car from their allocation that is close to what you want and then put in a change request for that car (though Auto to Manual is a pretty big change). It can take a while for the new spec to get applied, but as long as it hasn't started production, you should be OK.
When I got my car 5+ years ago, I ordered it with a body-colored roof... I found out after waiting 3 weeks that they mis-ordered and it was too late to change. I insisted on the body-color roof and they re-ordered, but found an allocation car that was just 1 week away from production, so I only lost a week and a half or so.
It's kinda funny, but I ran into the owner of my mis-ordered car w/ the black roof at the dealership a few weeks ago. I went up, introduced myself and said "You bought this in the week after Thanksgiving of 2005, right?" and his eyes got really wide...
When I got my car 5+ years ago, I ordered it with a body-colored roof... I found out after waiting 3 weeks that they mis-ordered and it was too late to change. I insisted on the body-color roof and they re-ordered, but found an allocation car that was just 1 week away from production, so I only lost a week and a half or so.
It's kinda funny, but I ran into the owner of my mis-ordered car w/ the black roof at the dealership a few weeks ago. I went up, introduced myself and said "You bought this in the week after Thanksgiving of 2005, right?" and his eyes got really wide...
#10
Thanks for the replies, everyone. I talked with my MA this morning. It was indeed a paperwork mistake. He submitted a previous build we had played with that was in my file.
I have the option of having them rebuild the car or taking what is in production and not paying for the extras.
I went up and test drove the manual again to make sure I wasn't making a mistake not ordering a manual. It is a blast driving a stick again, but even with hill assist, it was hairy taking off from some of the outrageous hills our city has.
And, in day to day driving I think the automatic is going to be much easier to live with. Especially with sport and the sport paddles!
So, what I'll do is have them do a rebuild. I'll post updates on how it is handled. So far, they have been more than willing to make it right.
I have the option of having them rebuild the car or taking what is in production and not paying for the extras.
I went up and test drove the manual again to make sure I wasn't making a mistake not ordering a manual. It is a blast driving a stick again, but even with hill assist, it was hairy taking off from some of the outrageous hills our city has.
And, in day to day driving I think the automatic is going to be much easier to live with. Especially with sport and the sport paddles!
So, what I'll do is have them do a rebuild. I'll post updates on how it is handled. So far, they have been more than willing to make it right.
#13
If your car is not as ordered when it arrives refuse it & reorder. Having a stick when you spec'd an auto is a huge deal. I'd also ask them to give you something for having to wait an additional 6 weeks.
That being said it is possible that the owners lounge is not showing the correct spec now but will later. Time will tell.
Good luck!
That being said it is possible that the owners lounge is not showing the correct spec now but will later. Time will tell.
Good luck!
#14
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