Dear Jeff,



We have response from the proper department and they state that this is a 1.5" -2" higher after installation and if your vehicle is lower after the time that has been use, we also now forward the additional comments to them as well.



If further assistance is needed please do not hesitate to contact us back.



Best Regards,



Alejandra

Customer Service




On 5/9/2022 1:36 PM, Jeff wrote:

Thank you, and please do escalate this. There is no question about it that this is not the correct part for this car. As I mentioned my ride height in the rear has increased by almost 2", and per the Mini Cooper manual, this is out of spec by over 60mm. It is also a night driving hazard as my headlights are not pointing at the road.



Thank you.



Jeff



On Fri, May 6, 2022 at 2:48 PM <customer.service@autozone.com> wrote:

Dear Jeff,



We appreciate you taking the time to contact us. We will be more than glad to assist you with your request. Please be advised that according to parts specialist the part number: LS33-81341 is the proper fit for your vehicle. However, we have escalated your information to the proper department for a further research.



Once we receive a response we will further assist you.



We apologize the inconvenience. If you have any questions, do not hesitate to call us at 1-800-288-6966.



Best Regards,



Vianey

Customer Service



On 5/6/2022 10:15 AM, Jeff wrote:

First Name : Jeff
Part : Duralast Loaded Strut
Product Number : LS33-81341 (L&R)
Year : 2012
Make : Mini
Model : Cooper
Engine : 4 Cylinders 1.6L MFI DOHC 098 CID

Comment Value :I needed to let you know that my mechanic ordered and installed this part on my car, verified with my VIN number, and it is absolutely not the correct part for this car. It caused my ride height to increase by about 1.5-2" in the back. I checked the ride height specs in the Mini Cooper manual to verify, and it is supposed to be sitting at 572mm +/- 10mm tolerance with 17" rims as I have. It is currently sitting at 633mm. After researching, the loaded strut assembly made for the Mini Cooper Countryman is nearly identical to this one and often confused for it - and per the Countryman manual, the spec ride height for the Countryman with 17" rims is 633mm +/- 10mm tolerance, so it is right at that exact ride height, which tells me this part is for the Countryman. Please review this part and make sure you have the correct part for the Mini Cooper Base listed so future customers don't have to go through the frustration I've been through with this. Thank you.

OK - I'm not entirely sure of what you're saying, but if I'm understanding you correctly, you're suggesting that the ride height could lower by 1.5"-2" if the strut has gone bad. Honestly, this is a bit of a stretch. I understand that CAN happen, but that is a pretty unlikely scenario, and it certainly did not happen on my car. My car was more or less at spec ride height when I had the new struts installed.


When the new struts are installed, the car should sit at close to spec ride height - NOT 60mm ABOVE spec ride height. This alone should tell you this is not the correct part.

Please, review the Mini Cooper Base manual for the ride height specs. You could even do a simple test of taking a Mini Cooper factory strut and laying it side by side with this part. You will clearly see that this is not the correct part for the specs listed for this vehicle.

I promise I am not trying to argue simply to argue. This is an important mistake that affects Mini Cooper owners nationwide, and I would really like to see it get corrected.

Thank you.