R56 VDC hosed me!
#1
VDC hosed me!
Well good news and bad news. Good news is my car is ready for pickup tonight up at Brecht mini in Escondido. Bad news, the VDC for some reason did not fit my JCW aero kit. So now i have to wait till the dealer can get their hands on one, and have it painted and fitted.
So what should i negotiate for? free mats? free mini merchandise? give me some pointers for when i head to the stealership in about 45 minutes.
So what should i negotiate for? free mats? free mini merchandise? give me some pointers for when i head to the stealership in about 45 minutes.
#2
Congratulations! I bet you're soooo excited. I'm excited for you!
Jim W. is a pretty good guy and seems to believe in great customer service and satisfaction. I hope that perception holds true in your case.
In your shoes, I'd let "them" lead the conversation...let them communicate what they are willing to do to make you whole for your inconvenience and trouble. If they don't come forward with suggestions that you feel are reasonable...then go through a laundry list of things you think are fair. The worst they can say is no. Best case, they make reasonable amends, you walk out grinning ear-to-ear, and they have the satisfaction of knowing that they did right by you and have a very happy customer.
I'll be headed up the I15 to an appt. tonight at about 7:30. If you see a CR MCSc, be sure to give a wave! If I don't see you, then post some pics of your new baby.
Good luck, and ENJOY
Jim W. is a pretty good guy and seems to believe in great customer service and satisfaction. I hope that perception holds true in your case.
In your shoes, I'd let "them" lead the conversation...let them communicate what they are willing to do to make you whole for your inconvenience and trouble. If they don't come forward with suggestions that you feel are reasonable...then go through a laundry list of things you think are fair. The worst they can say is no. Best case, they make reasonable amends, you walk out grinning ear-to-ear, and they have the satisfaction of knowing that they did right by you and have a very happy customer.
I'll be headed up the I15 to an appt. tonight at about 7:30. If you see a CR MCSc, be sure to give a wave! If I don't see you, then post some pics of your new baby.
Good luck, and ENJOY
#4
good ideas guys, so far my MA told me that they would fit the kit at the dealer when they got it and eat the $1000 extra that they charge to do the kit. on the flip side though i'm making sure i keep all my extras they take off. i'll put them up on craigslist or ebay or something. that way i can foot the bill for some wheels or something later. it is irritating that we wait so long for our cars and pay as much as we do and then they don't even show up how they are ordered. I'm not mad or anything, because the MA told me they would get my parts, just kind of annoyed because this is MINI/BMW not hyundai.
#6
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#8
nah, they wanted some serious dollars at the dealer for the kit, but you are right, $2450 installed at the VDC. It was an extra $1000 at the dealer, which i'm sure is all profit. I had to cancel the clear bra through them because they wanted $800.
#9
Just remember that the dealership cannot "book" the sale until the MINI is delivered to the customer. If you refuse delivery, you have leverage and they will want to schedule the work ASAP in order to help make their numbers.
Theo
#11
#12
well just got back. the car is still killer even without the kit. but my MA did give me and my wife cool new keychains. I got the carbon JCW one. I got the kit at VDC price and some floor mats. I also added in a JCW shift **** and E-brake handle. I can't wait till all my parts come in now. All in all i have to say that i was really happy with my mini rep (Carlene) at brecht mini. she really took care of us and kept me informed with all going on. Everyone at the dealer was on ready alert today, as it was the last day of the month to get some numbers on the board. There is even a get together and cruise for cinco de mayo this saturday. Can't wait. Pics to follow.
#13
#14
#17
ha well my hyundai hasn't given me 1 issue in 3 years...
so much for that idea...
i am just trading over because its time to go...
3 years is enough for my a.d.d. mind...
but my lovely hyundai was a wonderful car and i enjoyed all the honks and waves i got...back when it came out the tiburon looked liek i think one of teh new porsches so it was always gettign glances...so stop being a mini snob.
so much for that idea...
i am just trading over because its time to go...
3 years is enough for my a.d.d. mind...
but my lovely hyundai was a wonderful car and i enjoyed all the honks and waves i got...back when it came out the tiburon looked liek i think one of teh new porsches so it was always gettign glances...so stop being a mini snob.
#18
ha well my hyundai hasn't given me 1 issue in 3 years...
so much for that idea...
i am just trading over because its time to go...
3 years is enough for my a.d.d. mind...
but my lovely hyundai was a wonderful car and i enjoyed all the honks and waves i got...back when it came out the tiburon looked liek i think one of teh new porsches so it was always gettign glances...so stop being a mini snob.
so much for that idea...
i am just trading over because its time to go...
3 years is enough for my a.d.d. mind...
but my lovely hyundai was a wonderful car and i enjoyed all the honks and waves i got...back when it came out the tiburon looked liek i think one of teh new porsches so it was always gettign glances...so stop being a mini snob.
#19
i wish all SUV would drive off a cliff...but that's just me and my opinions...i am an earth kinda gal, and i hate testosterone full monster trucks...bleh.
don't turn me on...no sirrreee
#20
https://www.northamericanmotoring.co...ad.php?t=98985
Perhaps they are balking on Aero Kits until they can sort out the problems?
For the record my other car is Rumble Bee edition full size Dodge Ram, fun to drive and enough torque to lay 100ft of rubber no problem. Its not a mud truck, its a street monster.
#21
thats totally cool, guys and gals. I don't need to impress anyone. I know what i like and thats what counts. Gas is expensive either way you look at it. I still have my motorcycle if i really want to conserve on gas, and that beats any car on the road hands down.
my main point in this whole thing is that with the BMW name brand most people come to expect a certain level of quality and attention to detail. That is all i was getting at.
my main point in this whole thing is that with the BMW name brand most people come to expect a certain level of quality and attention to detail. That is all i was getting at.
#22
I have 5 kids and we camp and visit other semi-paved road sites. Our Expedition serves a very useful purpose. Would it be better to use 2 vehicles??
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