F55/F56 2017 F57 Cooper (3-cyl) Conv. First Complimentary Service Experience
#1
2017 F57 Cooper (3-cyl) Conv. First Complimentary Service Experience
I thought I’d relate my experience on my very first ever Complimentary Scheduled Maintenance Program service on my 2017 F57 Cooper (3 cyl) Convertible, which is also my very first MINI (or BMW) product.
Drove up to my local CT dealership at 7:30am with no appointment.
Car showing ~7,600mi, and Mini Maintenance System (MMS) sez I still had another 1300mi to go before required oil change.
So I’m a bit “early”.
(Actually, I had already done a DIY oil change at 2500mi,
(Oil & Filter sourced from ECS Tuning of course)
without resetting the MMS. Look up my other post if interested)
Service Writer asks which of the two keys is my “daily driver”,
removes the metal key part and slides the remote part into a key reader’s slot.
After much staring of screen and printing out many pages of info,
Service Writer informs me that the system is calling for an oil change
and also that there’s an “open campaign”
(which I assume is like a TSB or hidden recall)
calling for a software update.
He says that it’s not a safety issue, but it could cause my MIL to come on.
(Not happened yet).
He offers to do the required oil change on the spot, along with a wash,
and recommends I call for an appointment for the software update,
since (as is confirmed in other posts on this forum) it, oddly, takes a couple of hours.
He’ll also have a complimentary loaner reserved for me for that day.
Anyway, 90 minutes later, oil change is complete, MINI’s washed, and MMS sez I’m good for another 9000mi.
I plan on another mid-cycle DIY oil change at around +5000mi,
sort of halfway between complimentary ones.
I’ll also take them up on the software update when convenient.
Overall, not an unpleasant first service experience.
----
Drove up to my local CT dealership at 7:30am with no appointment.
Car showing ~7,600mi, and Mini Maintenance System (MMS) sez I still had another 1300mi to go before required oil change.
So I’m a bit “early”.
(Actually, I had already done a DIY oil change at 2500mi,
(Oil & Filter sourced from ECS Tuning of course)
without resetting the MMS. Look up my other post if interested)
Service Writer asks which of the two keys is my “daily driver”,
removes the metal key part and slides the remote part into a key reader’s slot.
After much staring of screen and printing out many pages of info,
Service Writer informs me that the system is calling for an oil change
and also that there’s an “open campaign”
(which I assume is like a TSB or hidden recall)
calling for a software update.
He says that it’s not a safety issue, but it could cause my MIL to come on.
(Not happened yet).
He offers to do the required oil change on the spot, along with a wash,
and recommends I call for an appointment for the software update,
since (as is confirmed in other posts on this forum) it, oddly, takes a couple of hours.
He’ll also have a complimentary loaner reserved for me for that day.
Anyway, 90 minutes later, oil change is complete, MINI’s washed, and MMS sez I’m good for another 9000mi.
I plan on another mid-cycle DIY oil change at around +5000mi,
sort of halfway between complimentary ones.
I’ll also take them up on the software update when convenient.
Overall, not an unpleasant first service experience.
----
The following users liked this post:
ECSTuning (07-25-2017)
#2
#3
My wife just had the software update on a 16 4 door. They couldn't figure out how to complete it and had to keep the car over the July 4 holiday so they could contact Germany to unlock whatever it is they screwed up. She had a nice 17 Clubman S All4 loaner so no harm done!
Generally I've found service at Portland MINI to be pretty good.
Generally I've found service at Portland MINI to be pretty good.
#4
My wife just had the software update on a 16 4 door. They couldn't figure out how to complete it and had to keep the car over the July 4 holiday so they could contact Germany to unlock whatever it is they screwed up. She had a nice 17 Clubman S All4 loaner so no harm done!
Generally I've found service at Portland MINI to be pretty good.
Generally I've found service at Portland MINI to be pretty good.
#5
#6
#7
Join Date: Aug 2016
Location: California Native still livin' in LaLa Land
Posts: 2,163
Received 510 Likes
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384 Posts
My wife just had the software update on a 16 4 door. They couldn't figure out how to complete it and had to keep the car over the July 4 holiday so they could contact Germany to unlock whatever it is they screwed up. She had a nice 17 Clubman S All4 loaner so no harm done!
Generally I've found service at Portland MINI to be pretty good.
Generally I've found service at Portland MINI to be pretty good.
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#8
My first service (new car from new dealer) didn't go as well as service with my other MINI.
They are buffing out scratches beneath the door handle that were there before I bought the car and doing a software update. They put me in a 2016 base F55 compared to my new F56s. Loaner car is filthy and has trash in the floorboards as well as glove box! Pretty disappointing.
They are buffing out scratches beneath the door handle that were there before I bought the car and doing a software update. They put me in a 2016 base F55 compared to my new F56s. Loaner car is filthy and has trash in the floorboards as well as glove box! Pretty disappointing.
#9
I'm happy with the F56 and at the rate I drive it could last a bit or until boredom sets in. Now if a used JCW Clubman was in front of me, well maybe.
#11
I can dream!
#12
Join Date: Aug 2016
Location: California Native still livin' in LaLa Land
Posts: 2,163
Received 510 Likes
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384 Posts
Surprisingly some people buy these and trade them in fast. Saw a 2dr JCW last year at the dealer that had 1000 miles on it. The MA told me that the buyer routinely buys them and trades them in fast, must be boredom. It was $9,000 off of list price by the time it sold.
I can dream!
I can dream!
#13