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MINI USA turbocharger extended warranty N18

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  #1  
Old 06-02-2018 | 05:37 AM
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MINI USA turbocharger extended warranty N18

Supposedly, MINI USA sent out a letter to some owners of cars equiped with the N18 engine, (either earlier this year or late last year) explaining an extended warranty on the turbo. It's supposed to be covered for certain "defects" for up to 10 years or 120K miles. I'm an owner of a Mini with the N18 engine but never received a letter. If anybody received this letter, can you please post the contents of the letter explaining just exactly how to file a warranty claim. Many thanks.
 
  #2  
Old 06-02-2018 | 09:40 AM
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  #3  
Old 06-02-2018 | 11:16 AM
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Thanks for the info Minnie but was actually more interested in reading what the "extended warranty" letter details as far as what's being covered. TSP's and extended warranties are usually handled differently than recalls.
 
  #4  
Old 06-02-2018 | 12:39 PM
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  #5  
Old 06-06-2018 | 11:14 AM
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Originally Posted by S-2013
Supposedly, MINI USA sent out a letter to some owners of cars equiped with the N18 engine, (either earlier this year or late last year) explaining an extended warranty on the turbo. It's supposed to be covered for certain "defects" for up to 10 years or 120K miles. I'm an owner of a Mini with the N18 engine but never received a letter. If anybody received this letter, can you please post the contents of the letter explaining just exactly how to file a warranty claim. Many thanks.
Minnie the Moocher posted a copy in the thread I started about my turbo in my Countryman. Mine is not covered either and I’m trying to get something done about it. From everything I can read on it, it’s not like it a faulty part that they stopped using in place of another. The issues seem to stem from the turbo’s proximity to the exhaust manifold, which cooks the oil line, and causes the waste gate to not close all the way. This is a design issue, not part-specific, hence the warranty extension coverage, 2011 forward and every model of MINI sold. That is not a part....this is a design failure. That’s why I have major issues with this being VIN specific and excluding some cars is not acceptable if it’s not part-specific, in my opinion.
 
  #6  
Old 06-06-2018 | 11:17 AM
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I’m not sure what I will do if they do not take care of this, but my first inclination is to call an attorney, the state Attorney General, and try to contact every media outlet I can find to get this BS out there for people to see!
 

Last edited by MrGrumpy; 06-06-2018 at 11:18 AM. Reason: Sausage fingers
  #7  
Old 02-04-2021 | 12:02 PM
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Did you get help from MINI?

Originally Posted by MrGrumpy
I’m not sure what I will do if they do not take care of this, but my first inclination is to call an attorney, the state Attorney General, and try to contact every media outlet I can find to get this BS out there for people to see!
I ordered a custom Countryman MINI in 2012. I also purchased an extended warranty. The car has been meticulously maintained. It has 114,000 miles on it. Low mileage for a 9 year old car. Now it needs a $5,000 repair because of the oil feed to the turbo engine. MINI USA is saying tough luck, it does not fall under their extended warranty. Seriously, MINI will not stand behind their product? I would be happy to join a lawsuit.
 
  #8  
Old 02-04-2021 | 12:43 PM
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Originally Posted by Kathy Munzinger
I ordered a custom Countryman MINI in 2012. I also purchased an extended warranty. The car has been meticulously maintained. It has 114,000 miles on it. Low mileage for a 9 year old car. Now it needs a $5,000 repair because of the oil feed to the turbo engine. MINI USA is saying tough luck, it does not fall under their extended warranty. Seriously, MINI will not stand behind their product? I would be happy to join a lawsuit.
That’s so frustrating isn’t it? The rep from MINIUSA actually hung up on me when I pressed him to tell me what they changed on the vehicle or production process between 2011 and 2012 that made for the cut-off, because they MUST have fixed the problem then right? Click.
I laugh a little bit about it now, because it’s so absurd, but I was definitely not finding any of it humorous at the time!
They never did do anything to help me in the end. The guys at Seattle MINI really did try to get it covered from their end too, and ended up doing me a solid later on when my HPFP went out, outside of the warranty by about 7000 miles, and it didn’t cost me a dime for a brand new one.
In the end I did the turbo replacement myself in my driveway. It wasn’t too bad, but that’s not for everyone. But I did save at least $1500 on labor, got a little bit bigger turbo and did several other things with the money I saved, including an ECU remap from Mariokart.
Its still a raw deal though, and the corporate end of MINIUSA and BMW North America were just terrible to deal with.
Keep me in mind if you ever hear of a class-action or something..... I would not mind being reimbursed for the parts.
 
  #9  
Old 02-04-2021 | 10:47 PM
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An oil feed line does not age directly with the number of miles driven. The O-rings just age out, maybe there were additives in the oil at some point, who knows.

​​​​​
 
  #10  
Old 02-04-2021 | 11:05 PM
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Originally Posted by cpmetz
An oil feed line does not age directly with the number of miles driven. The O-rings just age out, maybe there were additives in the oil at some point, who knows.

​​​​​
A lot can affect it. It starts to get coked up in that line if you go too long between oil changes, and if it gets too hot too. It’s pretty tough to estimate it just on mileage because so many factors can be involved. Then it starts starving the turbo of oil as the inside diameter shrinks.
Or like mine, the oil feed was fine, but my wastegate was shot.
 
  #11  
Old 03-17-2021 | 02:30 PM
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Wonder if that was right around the time they changed the weight of the Mini oil.
 
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