Just to let you know, I took my MINI in several times to have them correct the seat belt light problem in which the light would not turn off. The first time they had to order the part. The second time they had the part and supposely replaced it. Well, the light is no longer on, but it is no longer on now when the passenger takes off their seatbelt when the car is moving. We did not notice this until we got home from the dealer, which is 65 miles away. What gives? Can they not fix the problem the first time without having to come back and back again. I also had to come back twice for them to replace the seal around my sunroof. Luckly we did not have to go back several times to replace the transmission fluid for the recent recall, but their time estimate while we waited was a lot longer than they stated.

 

I’m with MINI Division. I’m sorry your service experience was not what you expected. We are here to work with you and your dealer. If you need our assistance, please phone us at (866) ASK MINI.

MINI Division Customer Relations