Thanks for the heads up, I think I will end up going with something locally. The problem when I tried this before was nobody in this area had anything in a 15 that clears JCW calipers.

(BTW love the name on your 03)

What appears to be the problem for me is that I'm a first time customer with them. Even the lady I was dealing with said "Yah if you haven't ordered with us before it can be kind of difficult getting setup." This indicates to me that I'm not the only person this has happened to.

My land line that I provided is listed with my bank and credit card so unfortunately I don't know if my cell would help in this case.

Again I am not buying a house or applying for a mortgage I was simply trying to make a purchase online. Applying for a loan in the hundreds of thousands of dollar range just simply doesn't compare to buying tires online.

If you have a web based business, or any business, there are certain risks involved. If you choose to treat your new customers as highly suspicious potential thieves you can't expect them all to be happy about it.

Since the end of September I've recommended Tire Rack to 7 friends and 4 family members. I directed them to their website for tire reviews, for rim info and pricing (which even with shipping was better than anything from the local shops). Now why wouldn't I warn them about an issue with unlisted phone numbers after I was the one recommending this place? Especially when I know for sure that the 4 family members have unlisted numbers. This isn't a campaign. It's common sense.

 

Never had a problem with Tire Rack or Alex. Great service.

 

Meant to post a small update earlier today but was pretty busy with Christmas a couple of days away.

I got a phone call today from Denise an assistant manager at Tire Rack. Left me a message saying that she would personally vouch for my order should I wish to reinstate it. Unfortunately I had already made a purchase from a shop not far from here.

I pretty much considered this issue dead in the water a couple of days after my last post. I hadn't contacted Tire Rack or sought to escalate my issue to their managers. So I'm not entirely sure how Denise caught wind of it but I consider it a rather nice gesture and good customer service.

So in fairness if I'm going to complain about Tire Rack I should also post when something is made right. Perhaps I will try to order from them again in the future.

 

Good of you to add that last post Noz. Merry Christmas.

 

I bought a pair of tires from a local tire dealer when I needed them more quickly than anticipated . . . I had ordered two previously from Tire Rack but really needed 4 (kids cars are involved). Later I noticed that the two I bought from the local dealer (close to the same time) were several months older than the ones I got at tire rack.

Another time I had a tire destroyed by the local tire dealer when they repaired a flat. They replaced the tire with the same tire except manufactured in Thailand instead of Germany. Maybe it doesn't matter but when I drive them at high speed the thought that all the rubber on my Kawasaki (made in Thailand) has rotted away does cross my mind.